Additionally, a softcopy of this form can be provided so that you may e-Mail it to your Customer Specialist or to cisco-sa-customer-service@cisco. Contact Asset Recovery for questions or concerns regarding RMA returns. An RMA number is the number assigned by a business to a particular order to authorize a product return. Before the FTD went dead, we were also planning to migrate our FMC to new physical server (because it was having lots of issues). If the issue is a Severity 1,. Scan the QR code or go to your app store and search “Cisco POWR” to download and install it today. 1800-553-6387. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. If the issue is a Severity 1, contact Cisco TAC by phone. Replacement, Repair or Refund Procedure for Hardware: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of the RMA request. Locate the product instance in the table and in the Actions column, from the Actions drop-down list, choose Rehost Licenses from a Failed Product. Cisco製品は、ハードウェア保証が存在します。 型番ごとにハードウェア保証の内容が異なりますが、ソフトウェア部分のサポートは含まれないという前提は全て共通です。 ハードウェア保証の概要は以下です。Email: lmo-help@cisco. 5 2 3 3 CCW Support. Please select a scenario from our returns portal to acquire an RMA and begin the returns process. DNS, DHCP, etc. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. Please review Cisco Terms and Conditions: "All Sales are Final" policy. Reminder! POWR mobile APP is now available to download from your app store. cisco. com. Once TAC has determined the product to be DOA and eligible for new product, a request for a. Asia Pacific. When searching by Serial Number, the full Serial Number is required. RMAの承認なしでCisco Merakiに発送された製品は処理されません。 Cisco MerakiがRMAリクエストを承認した場合、2営業日以内に、RMA番号が記載された確認の電子メールが届きます。製品の返品先住所もそのメールに記載されています。Figure 9-1 shows the RMA license replacement process. Meraki Support will ship new devices overnight from global distribution centers to a customer-specified location within 1 business day of any support case requiring the Advanced Replacement RMA of any device. Procedure In the Smart Software Manager, click the Inventory tab and click the Product Instances tab. Cisco Meraki Support Paradigm Privacy Hours and SLAs Case Severities Warranty Returns (RMA) General Support Philosophy Introduction and General Philosophy This page outlines the process by which Meraki coordinates and delivers its technical support responses to its customers. 3. It allows the warehouse to automatically update warehouse inventory management software or an ERP system (see what is ERP) when they scan the number upon arrival. Hanzi (Chinese): chinese-tac. La etiqueta de devolución debe estar debajo de la etiqueta de envío. Hardware Return Merchandise Authorization (RMA) and technical support for hardware related faults are not included. Check out the below links for further information hope that help !!Shipments to Cisco Meraki without an RMA approval will not be processed. Para devolver un producto de Cisco, utilice el proceso de envío de autorización de devolución de mercancía (RMA). My doubt are on "Rehost" License. ibpm. Enter your RMA number or Reference number to begin the process. Log in Service and Support Descriptions Support Frequently Asked Questions Pack Shipment Print Returns Shipping Label Enter your RMA Enter your RMA number or Reference number to begin the process Don't have an RMA? How did you acquire your Cisco product? An RMA is a Return Material Authorization and is required to return Cisco equipment. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. Other Countries. [1] [2] 11-26-2019 10:21 AM Hi, I requested an RMA for my Cisco ASA 5516, and in the next week i will replace my Firewall to the received ASA. All Cisco Meraki hardware products come with either a one-year or lifetime warranty, as specified on the relevant Cisco Meraki data sheet. 09-28-2017 08:36 AM On November 18th, 2017, we migrated ‘My Cisco Workspace’ and the ‘Service Order RMA tool’ to a single landing page called ‘ Product Returns & Replacements (RMA) ’. To check the status of your RMA enter the RMA Number or Serial Number. In the event a customer RMA request is approved, Cisco Meraki will email an RMA number and a return shipping label free. Expedited delivery on certain. Restrictions. Search RMAs Search by product name, serial number, and more. การขอเปลี่ยนอุปกรณ์ เพื่อทดแทนอุปกรณ์เสียแบบ แบบ Normal Hardware Failure หรือ RMA-DOA โดยที่มี Service Contract แบบ SmartNet หรือ Cisco Shared Support สามารถขอเปลี่ยน. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. com. com. Other Cisco Contacts. Track your RMA Check the status of your RMA. Update your RMA – Options and Walkthrough 4. To connect with CCW Support, follow these options one by one after dialing the toll free number. Before the FTD went dead, we were also planning to migrate our FMC to new physical server (because it was having lots of issues). com. RMA Policy: Customer must return defective parts in accordance with Cisco’s return materials authorization (RMA) procedure located at within ten (10) calendar days of receipt of the replacement parts. Check out the below links for further information hope that help !! Welcome to POWR! The Product Online Web Returns tool allows Cisco customers to schedule pickups of parts for return to Cisco, and print shipping labels. Device Coverage Checker - Cisco 11-18-2020 04:28 AM How to make sure I am reaching the correct Logistics department? Where can I check the Estimated Time of Arrival (ETA) on an RMA? RMA is not on hold but there is still no Estimated Time of Arrival (ETA)? RMA is on hold, what do I do? Where can I check the Proof of Delivery (POD) of my RMA? The standby FTD suddenly went dead and Cisco has provided us a new FTD via RMA. Partners go through extensive training to get certified by Cisco to sell authentic Cisco products. com Login PageCisco ISE is not required for the use cases covered in this guide. Replacement request is received by Cisco’s Returns team. Returned but not closed - Frequent Scenarios 6. Welcome to POWR! The Product Online Web Returns tool allows Cisco customers to schedule pickups of parts for return to Cisco, and print shipping labels. Track your RMA Check the status of your RMA. Cisco製品はハードウェア保証があると聞きました. RMA adalah kependekan dari Return Merchandise Authorization. Cisco's obligations hereunder are conditioned upon the return of affected Hardware in accordance with Cisco's or its service center's then-current Return Material Authorization (RMA) procedures. Press 5 from 1 st menu, 2 from 2 nd menu, 3 from 3 rd menu and 3 again from 4 th menu. Web: Go to the Cisco Support site and click Open New Case. com. Help with RMA Tools Get help with a variety of service RMA tools. Actual delivery times may vary depending on Customer location. (RMA) Cisco Community. It has all the features of the Desktop version in the palm of your hand. Cisco reserves the right to refund the purchase price as its exclusive. 宛先： シスコシステムズ・リターンセンター E-Mail送信先： scfo-jpreturns@external. Both parties can decide how to deal with it, which could be refund, replacement or repair. Les pratiques générales de Cisco en matière de manipulation des produits dans le cadre des processus de retour, de réparation et d'élimination. Asia Pacific. Cisco provides around-the-clock, award-winning technical support services, online and over the phone to all customers, partners, resellers, and distributors who hold valid Cisco service contracts. RMAの出荷ラベルを剥がして表示し、パッケージに貼り付けます。 出荷ラベルが破棄されたか紛失した場合は、Cisco Global Returnsにログインして新しいラベルを印刷します。 返却手順. All Cisco Meraki hardware products come with either a one-year or lifetime warranty, as specified on the relevant Cisco Meraki data sheet. A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period. If Cisco Meraki approves your RMA request, you will receive a confirmation email containing an RMA number within two business days. Cisco replacement parts used in Hardware replacement may be new or equivalent to new. Instructions pour la suppression. To return a Cisco product, use the return materials authorization (RMA) shipment process. Aide avec les outils de RMA Obtenez de l'aide avec divers outils de RMA de service. com. POWR Tool and How to Return - Quick guide and Scenarios 5. 返却いただくRMA# 3. Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. · Asset Recovery use the Direct Web Access feature in many of the automated email reminders sent to customers. Latin America. Direct Web Access. A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. Asset Recovery EMEAR - Scope 2. . What should I do? 7. RMA/サービス注文番号を各パッケージの外側に明確に記入します。RMA品返却 パートナー様ご手配便でRMA返却をいただく際は下記情報を事前にご連絡を頂きますようにご協力をお願いします。 1. The New POWR Mobile app has arrived! For people on the go the POWR Mobile app is the perfect solution for creating shipments having 25 units or less. com Login Page Procedure In the Smart Software Manager, click the Inventory tab and click the Product Instances tab. Additional information about Cisco Meraki’s hardware warranty can be found in Cisco Meraki’s End Customer Agreement. The address to which the product should be sent will also be included in that email. US/CAN I 5am-5pm Pacific. Other Countries. When searching by RMA Number, the letters “RMA” should not be included. 11-18-2020 04:28 AM How to make sure I am reaching the correct Logistics department? Where can I check the Estimated Time of Arrival (ETA) on an RMA? RMA is not on hold but there is still no Estimated Time of Arrival (ETA)? RMA is on hold, what do I do? Where can I check the Proof of Delivery (POD) of my RMA? Device Coverage Checker - Cisco Once TAC has determined the product to be DOA and eligible for new product, a request for a replacement and Returns Material Authorization (RMA) will be submitted. FAQ | En français. Replacement, Repair or Refund Procedure for Hardware: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within fifteen (15) working days after receipt of the defective product at Cisco's site. Locate the product instance in the table and in the Actions column, from the Actions drop-down list, choose Rehost Licenses from a Failed Product. Press 5 from 1 st menu, 2 from 2 nd menu, 3 from 3 rd menu and 3 again from 4 th menu. Q: What is an RMA? An RMA is a Return Material Authorization and is required to return Cisco equipment. com 2. Reminder!. Customers are only allowed to return products as a result of the product being defective or due to a Cisco order entry error or manufacturing error and when a Return Material Authorization (RMA) number has been issued. There are two ways (that I know of) to open a TAC Case: Email TAC. Cisco Returns Portal – Quick Overview 3. It is highly dependent on the level of maintenance. Return merchandise authorization. Device Coverage Checker - Cisco To request a Return Materials Authorization (RMA), please call Cisco Meraki technical support. The number is used to track the products as they are processed. Send an email to [email protected] track the status of your replacement part, enter your Service Order/RMA number, purchase order number, TAC service request number, TAC task, or “ship-to” ID and the status tool will provide an update on your service order/RMA. Barang yang telah dibeli oleh pelanggan mungkin mengalami kerusakan selama masa garansi. For verification, please enter the Destination City where the replacement unit or part will ship to. US/CAN I 5am-5pm Pacific. Both parties can decide how to deal with it, which could be refund, replacement or repair. If Cisco Meraki approves your RMA request, you will receive a confirmation email containing an RMA number within two business days. Cisco Meraki will pay for warranty replacement return. Japanese: japan-tac@cisco. Frequently Asked Questions And where to find them 8. ) necessary for network operation Process 1: Configure the site hierarchy within Cisco DNA CenterDuration of Hardware Warranty: Five (5) Years. Complete the following prerequisites before proceeding: Configure the site hierarchy within Cisco DNA Center Configure network services (ex. com. Phone: 61 2 8446 3411 (Option 4 ). We want to achieve two goals at once, a) Replace the dead FTD in HA pair b) Also migrate FMC to new Physical server. 8928 5 13 Sourcefire - How to transfer an existing license for an RMA mereyes Cisco Employee 06-13-2014 09:19 AM To transfer an existing license for an RMA: Step 1: Login to the License Registration Portal Step 2: From the Manage menu select “Devices” 1. I cannot return my faulty part. The request will be processed within 24-48 business hours. Not everyone can contact Cisco TAC and raise a Case. Track the shipment status of your Cisco parts here. Help with RMA Tools Get help with a variety of service RMA. To connect with CCW Support, follow these options one by one after dialing the toll free number. Product Information View product descriptions, notes and more. Dalam keadaan ini pelanggan dapat meminta penggantian barang baru, meminta uang kembali atau minta perbaikan barang. IMPORTANT: If you or the organization you work for has never raised a TAC/RMA case before, I strongly urge you to try. CCW Support. cisco. You can begin the RMA process from the Cisco Returns Portal. Cisco Meraki will provide a pre-paid return shipping label for warranty replacement return shipments. Step 2 Enter the UDI into the RMA License portal tool on Cisco. Check RMA Status. If Customer has not returned the defective parts (which must conform in quantity and serial number to the RMA request). In the event a customer RMA request is approved, Cisco Meraki will email an RMA number and a return shipping label free of charge. Both parties can decide how to deal with it, which could be refund. Actual delivery times may vary. [1] [2] Créer un RMA Commandez et retournez le matériel defectueus. Cisco. Cisco Technical Assistance Center (TAC), Return Material Authorization (RMA), Dead on Arrival (DOA), and Software Licensing Activity Best Practice Tips Resources AvailableThe Warranty Finder tool determines the Cisco warranty currently applicable to a product ID or product family. RMA Criteria Cisco has an "all sales are final" policy. Support services, hardware RMA, warranty Collaboration Support: Customers purchasing a device are encouraged to also purchase hardware support, such as Smart Net Total Care on the device they purchase. Cisco. In the event a customer. Email Support. 1. Suivez votre RMA Vérifiez statut de votre commande/ RMA. 総箱数(配送伝票. Information produit Voir les descriptions de produits, notes et plus. Just peel to reveal the RMA shipping label, and affix it to the package. Phone: 001 888 443 2447. Partners and some customers with a direct purchasing relationship use Cisco Commerce for quotes, configuring, pricing, and ordering. 1800-553-6387. Rechercher des RMA Recherchez par nom de produit, numéro de série, etc. We want to achieve two goals at once, a) Replace the dead FTD in HA pair b) Also migrate FMC to new Physical server. com. If you have contract for yuour devices with cisco then you may request an RMA and faxing it to your Customer Specialist. The return label must be underneath the shipping label. Warranty Finder (This tool in English only) Cisco RMA Policy for Warranty and Hardware Support Contract Returns | En français. On the portal, appears the option to "Rehost License", but asked the "License Key" of my Target Device. English: [email protected] customers work with a Cisco partner to buy Cisco products. Contact Cisco TAC for replacement hardware. The standby FTD suddenly went dead and Cisco has provided us a new FTD via RMA. Additionally, a softcopy of this form can be provided so that you may e-Mail it to your Customer Specialist or to cisco-sa-customer-service@cisco. Returns and Resolutions Team Phone:1 800 553-6387 Email: cs-returns@cisco. Please select a scenario from our returns portal to acquire an RMA. comStep 4: Track Status. RMA Shipping. Figure 9-1 RMA Replacement License Process To transfer licenses from a failed device to a new device, complete the following steps: Step 1 Obtain the Universal Device Identifier (UDI) of the defective device and the RMA device. Si la etiqueta de envío se destruyó o se perdió, inicie sesión en. Search RMAs Search by product name, serial number, and more. Return Instructions 1. Cisco. Update your RMA – Options and Walkthrough. Unless you have purchased Meraki Now, advance replacement orders will ship within 1 business day on a best case effort basis. A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period. The New POWR Mobile app has arrived! Cisco Meraki Support Paradigm Privacy Hours and SLAs Case Severities Warranty Returns (RMA) General Support Philosophy Introduction and General Philosophy This page outlines the process by which Meraki coordinates and delivers its technical support responses to its customers. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. Hi, If you have contract for yuour devices with cisco then you may request an RMA and faxing it to your Customer Specialist. Contact the Technical Assistance Center (TAC)to report the defective product. Q: Who can I contact for additional support? For assistance with a product that did not start up on its initial power-up, please contact Technical Assistance Center. Track the status of an RMA that is open, closed, or cancelled here. If the shipping label was destroyed or is lost, log into Cisco Global Returns and print a new one. Simplemente despegue para mostrar la etiqueta de envío de RMA y fíjela en el paquete. Follow the link and type in your Cisco Product ID (PID). The address to which the product should be sent will also be included in that email. Cisco Meraki will. Web: Go to the Cisco Support site and click Open New Case. com login user ID issues. From this page you can view all your RMAs, what stage they are in, click on the RMA to see the associated timeline and some customers have access to create RMAs. CCW Support. 5 2 3 3 CCW Support.